Return & Exchange Policy
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We do not offer refunds or cancellations once an order is placed. If we made a mistake with your order, such as wrong product, please email us at Support@Nub8y.com. We will correct your order immediately and send the right order at no additional cost. Due to the nature of our products, we currently do not offer exchanges.
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Damaged or Defective Products
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Damaged or defective products may be returned to us after contacting Support@Nub8y.com. Please submit photo images of the damaged or defective product.
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My package was returned.
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If your package is returned to us, you will be notified via email. Depending on the condition of the product we may offer reshipment. We provide the following options:
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1.Refund your order total, minus shipping cost.
2.Schedule to have your order shipped again with an additional shipping cost. *If product is still in good condition.
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Package lost, stolen or damaged?
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Once Packages leave our facility, we are no longer responsible for transit. If your package was lost or stolen, you must file a claim with USPS. Click the link below to start the process of your claim.
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